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Messaging (Students)

The messaging system lets you communicate with your tutor.
Conversations are accessible from the Chat section in the header.

Starting a Conversation​

A conversation is created automatically when you:

  • Message a tutor from their marketplace profile.
  • Book a lesson with a tutor.
  • Accept a tutor's invitation.

Sending Messages​

  • Type and send text messages in real time.
  • Messages update live — no need to refresh.

Message Limits​

You can send up to 10 unanswered messages to a tutor. This limit resets when the tutor replies. This prevents accidental flooding and ensures your tutor sees each message.

Attachments​

Once you have an active tutor relationship, you can send one file per message:

  • Supported formats: images, PDFs, documents
  • Maximum size: 10 MB
  • Files are scanned for malware before the recipient can download them

In the Exploring state (before activating the relationship), messaging is text-only.

Inline Booking and Payment Cards​

The chat includes inline cards for:

  • Booking confirmations — when your booking is confirmed or declined
  • Package purchases — when you buy a session package
  • Recurring schedule proposals — when your tutor proposes a recurring arrangement

These cards show status and actions directly in the conversation.

Email Notifications​

If enabled in your notification preferences, you'll receive an email alert for new messages with a preview and link to the conversation. You can also reply to these messages directly by email. Configure this in Settings.

If a Tutor Is on Holiday​

When a tutor has holiday mode enabled:

  • If you have an existing relationship, you can still send messages.
  • You'll receive an automatic holiday auto-reply.
  • If you don't have an existing relationship, you'll see a holiday notice and can't start a new conversation until they return.