Frequently Asked Questions

Account and Setup

How do I switch between a tutor and student account? Tutor and student accounts are separate roles. If you want to use the platform as both, contact hello@voila.fun for assistance.

Can I change my email address? Go to Settings → Personal Info to update your email. You will need to verify the new address.

How do I delete my account? Go to Settings → Account and select Delete Account. This action is permanent and removes all your data.

For Tutors

Do I need a paid plan to start teaching? No. Every new tutor gets a 30-day free trial with up to 100 free Bot/Extension recordings and 1 free In-Platform session. You can also list on the marketplace for free without a trial.

Does Voila take a commission on my lesson payments? No. Voila takes zero commission on Stripe Connect payments. The only deductions are standard Stripe processing fees. Voila charges a separate per-session fee for recording and AI tools. See Subscription & Billing.

Can I use multiple video platforms? Yes. Each lesson can use a different platform — Google Meet, Zoom, Teams, or the Voila In-Platform classroom. Set the platform when creating a lesson.

How do I record my lessons? Choose a recording method in Settings → Subscription (Bot, Extension, or In-Platform). The Bot joins your external video call to record. The Extension records audio from Google Meet. In-Platform records inside the Voila classroom. See In-Session Tools.

What if the recording bot does not join my call? Make sure you admit the bot from the meeting lobby. If it does not appear, check that the meeting link is correct and the lesson has recording enabled. You can retry from the lesson detail page.

How do I get paid by students? Connect your Stripe account in Settings → Payments. Students pay at booking time, and funds are transferred to your bank account on the standard Stripe payout schedule. See Stripe Connect Setup.

Can I teach without using Stripe? Yes. Set the payment mode for a student relationship to External (for bank transfers, cash, etc.) or No payment. You manage payments outside the platform in that case.

How do I refer other tutors? Share your referral code from Settings → Referral. When another tutor signs up with your code, you earn free meetings and potentially free months. See Referral Programme.

For Students

Is Voila free for students? Students do not pay Voila a platform fee. You only pay your tutor's lesson rates (via Stripe or external payment as arranged with your tutor).

How do I find the right tutor? Browse the marketplace and filter by language, price, and rating. Or use the AI Matchmaker for personalized recommendations based on your learning style.

What is the difference between Exploring and Active relationships? Exploring lets you message, book trial sessions, and view profiles. Active unlocks packages, recurring lessons, and full features. You can upgrade at any time. See Booking & Payments.

Can I have multiple tutors? Yes. You can have relationships with multiple tutors, each for different languages or purposes.

Where do I find my lesson summaries? After each recorded lesson, the AI summary is sent to your email and available in your Notepad. You can also access it from the lesson detail page.

How do I take notes during a lesson? Use the Notepad to write private notes that persist across sessions. During an In-Platform lesson, your tutor may also use the Board for collaborative writing. See Notepad.

Scheduling and Calendar

Can I sync my calendar with Voila? Yes. Connect Google Calendar or Microsoft Outlook in Settings → Integrations. Lessons sync both ways. See Calendar Integration.

How far in advance can I book? Students can book up to 14 days in advance, within the tutor's defined availability hours.

What happens if I cancel a lesson? Cancellation rules depend on the tutor's policy. If you cancel within the required notice period, you are refunded automatically. If you cancel outside the policy, the tutor keeps the payment. See Booking & Payments.

Payments

When am I charged for a booking? Your payment method is authorized (held) when you submit a booking request. The charge is captured only when the tutor confirms. If they decline or the request expires, you are not charged.

What payment methods are supported? Payments are processed through Stripe. Stripe supports credit cards, debit cards, and other methods depending on your country.

Can I get a refund? Refunds are automatic when a tutor cancels or declines a booking, or when you cancel within the tutor's cancellation policy. For other cases, contact hello@voila.fun.

Technical

Which browsers are supported? Voila works best on Google Chrome. The browser extension for recording is Chrome-only. Other Chromium-based browsers (Edge, Brave) may work but are not officially supported.

I am not receiving email notifications. Check your spam/junk folder. Verify your email address in Settings → Personal Info. Ensure email notifications are enabled in Settings → Notifications.

My calendar stopped syncing. Your authentication token may have expired. Go to Settings → Integrations and reconnect your calendar. See Calendar Integration.