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How Payments Work

This page explains how student payments flow through Voila's Stripe Connect integration — from booking requests to packages and recurring schedules.

Booking Requests​

When a student books a lesson with you:

  1. The student selects a time slot and confirms.
  2. Their payment method is authorized — the amount is held but not yet charged.
  3. You receive a notification with the booking request.
  4. Confirm the request to capture the payment, or decline to release the hold.
  5. If you do not respond, the request expires automatically and the hold is released.

The student is only charged when you confirm. Declined and expired requests never result in a charge.

Session Packages​

Tutors can create session packages — multi-session bundles at a set price (e.g. 10 lessons for a fixed amount).

How packages work​

  1. Define packages on your per-language profile (e.g. "10 Conversation Sessions" at a price).
  2. A student purchases a package through your profile or chat.
  3. The full package price is charged at purchase.
  4. When you schedule or complete lessons with that student, you use a session from their package.
  5. The remaining session count decreases until the package is consumed.

Refunds on packages​

Package refunds are all-or-nothing. If a student requests a refund before any sessions are used, you can issue a full refund. Partial refunds for partially used packages are not automatic — contact Voila support for special cases.

Recurring Lesson Payments​

For students with recurring lesson schedules:

  1. Set up a recurring schedule (e.g. weekly on Tuesdays at 14:00).
  2. The student approves the recurring payment arrangement.
  3. Each occurrence is billed automatically according to the schedule.
  4. Either side can pause or cancel the recurring arrangement.

Recurring payments use the same Stripe payment method the student has on file. If a payment fails, both you and the student are notified.

Cancellations and Refunds​

ScenarioWhat happens
Tutor declines bookingPayment hold released. Student not charged.
Booking expiresPayment hold released. Student not charged.
Tutor cancels confirmed lessonStudent is refunded automatically.
Student cancels within policyStudent is refunded automatically (subject to your cancellation policy).
Student cancels outside policyNo automatic refund (tutor keeps the payment).
Calendar-driven cancellationIf a synced calendar event is deleted, the Voila lesson is cancelled and the student is refunded.

Payment Timing​

  • Authorization hold — placed when the student submits a booking request. Holds expire if not captured within the provider's window.
  • Capture — occurs when you confirm the booking.
  • Payout — Stripe transfers funds to your bank account on the standard Stripe payout schedule (typically 2-7 business days depending on your country).